In our shop, you can see the expected delivery date under each product. Please note that these times are only an estimate. We start processing your order the moment your payment is received and processed, so the date may change.

If the product is available in our main warehouse, it will normally be dispatched within 7 working days and delivery should not take longer than 3-5 working days. Some of our products need to be sourced from our European warehouses, in such cases please allow up to 4 extra days for dispatch.

As soon as your order has been dispatched, you will receive a "dispatch information" email with the tracking information. From that moment on, you can check the order status yourself. Please note that tracking may only become active once the goods reach the carrier's main warehouse. If the tracking information is not available to you, you can contact our customer support at +45 89 88 10 86 or [email protected] to receive updates on your order.

Delivery in Denmark is free of charge (up to the curbside). For certain regions that are difficult to access, an additional fee will be charged in consultation with the customer.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get. If the parcel weighs less than 20kg, it will be delivered to the nearest parcel shop. However, please note that the carrier will not carry the furniture into your home. Shipping is free to anywhere in Denmark.

Home delivery is available at an additional cost. We deliver to your chosen room (accessible via regular stairs). You can also purchase installation and disposal of old furniture. Please note that installation does not include electrical, plumbing and wall/ceiling installation. The cost of these services can be seen on our product pages or in checkout.

Please select these options in the purchase process or contact customer service about the need for the extra service at +45 89 88 10 86 or [email protected]. This option cannot be added after the product has already been dispatched.

Delivery of the ordered products can be made to a room of your choice for an additional charge. The selected room must be accessible via regular stairs. These options cannot be added after the product has already been dispatched.

The cost of these services can be viewed on our product pages or in the checkout process. Please note that they may not be offered in certain locations. Please contact our customer support at +45 89 88 10 86 or [email protected] to confirm if this service is available at your location.

In case of standard delivery - the packaging will not be disposed of. In case of assembly, the driver can dispose of the packaging.

Yes, you can order the "Home Delivery and Assembly" service for an additional fee. Assembly does not include electrical, plumbing and wall/ceiling mounting. This option cannot be added after the product has already been dispatched.

The cost can be viewed on the product page or in the checkout process. Please note that this service may not be offered in certain locations. Please select this option in the checkout process or contact customer service about the need for the extra service at +45 89 88 10 86 or [email protected].

Unfortunately, it is not possible to pick up orders at our warehouse, but to make it easier for our customers, we offer a specialised, free delivery to the address provided by the customer.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When you place an order, you can choose a later dispatch time at no extra cost. This means that you will not receive your product before the specified date, but we are not able to reserve a specific time window. Please note that the selected date is an estimate and we cannot guarantee it.

Depending on availability, your order may be split into multiple shipments. Please check the "Dispatch Information" email to ensure that all items have been dispatched at the same time.

If all items have been dispatched, you can check the tracking information - the tracking number can be found in the "Dispatch information" email. Please note that tracking may only become active when the goods reach the carrier's main warehouse. If the tracking information is not available to you, please contact our customer service at +45 89 88 10 86 or [email protected] to receive updates on your order.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat

1. To buy online, go to www.beliani.dk

Add all your selected products to the basket. To see the selected products, click on the basket option visible in the pop-up or upper right corner of the page. To finalise your purchase, go to the checkout.

Log in, with the following options:

• - To an existing account
• - Log in with Google
• - Log in with Facebook
• - Log in with PayPal

If you are a new user, you can also create an account or buy as a Guest. You will then be asked to provide your billing and shipping addresses. We will also need your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment method, to learn more about available options, click here), and services, to learn more about available options, click here)

Then please confirm that you agree to our Terms & Condition , and please specify if you would like to receive our special offers in your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. You can also write to us at [email protected]. Please list the products you would like to purchase, your billing and shipping addresses, and your phone number so our Customer Service or carriers can contact you if needed.

4. Another option is to place your order by phone at +45 89 88 10 86. Please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

5. It's also possible to place an order at our Facebook . Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, and your billing and shipping addresses. Our customer service team will lead you through the rest of the process.

You can find all information, both past and present orders in the My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your billing and shipping address.

In our shop, you can see the expected delivery date under each product. Please note that these times are only an estimate. We start processing your order the moment your payment is received and processed, so the date may change.

If the product is available in our main warehouse, it will normally be dispatched within 7 working days and delivery should not take longer than 3-5 working days. Some of our products need to be sourced from our European warehouses, in such cases please allow up to 4 extra days for dispatch.

As soon as your order has been dispatched, you will receive a "Dispatch Information" email with the tracking information. From that moment on, you can check the order status yourself. Please note that tracking may only become active once the goods reach the carrier's main warehouse. If the tracking information is not available to you, you can contact our customer support at +45 89 88 10 86 or [email protected] to receive updates on your order.

If you want to change your address before dispatch, go here and click "Show more" next to the corresponding order number. There, click the "Change address" button and make changes. You should receive an email confirming the change. If this option is not available to you, or you would like to change the products in your order, please contact our customer service at +45 89 88 10 86 or [email protected]

If your order is not yet ready to ship, you can cancel it from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Delete order" option at the bottom of the page. Select the appropriate reason for cancellation and confirm your selection. The cancellation of the order will be confirmed via email along with information about the date of return of your money.

If this option is not available to you, please contact our customer service at +45 89 88 10 86 or [email protected].

As soon as your order has been dispatched, you will receive a "Dispatch Information" email with the tracking information. From that moment on, you can check the order status yourself. Please note that tracking may only become active once the goods reach the carrier's main warehouse. If the tracking information is not available to you, you can contact our customer support at +45 89 88 10 86 or [email protected] to receive updates on your order.

You can find all information, both past and present orders in the section My orders

In our shop, you can see the expected delivery date under each product. Please note that these times are only an estimate. We start processing your order the moment your payment is received and processed, so the date may change.

If the product is available in our main warehouse, it will normally be dispatched within 7 working days and delivery should not take longer than 3-5 working days. Some of our products need to be sourced from our European warehouses, in such cases please allow up to 4 extra days for dispatch.

As soon as your order has been dispatched, you will receive a "Dispatch Information" email with the tracking information. From that moment on, you can check the order status yourself. Please note that tracking may only become active once the goods reach the carrier's main warehouse. If the tracking information is not available to you, you can contact our customer support at +45 89 88 10 86 or [email protected] to receive updates on your order.

You can update your email address, delivery information and password here or by contacting our customer service team at+45 89 88 10 86 or [email protected]

HIf you want to know more about our privacy policy, please go to: Privacy Policy.

You can find our full terms and conditions here.

If you wish to delete your customer account, please contact our customer service on +45 89 88 10 86 or [email protected].

To close the account all orders must be completed, there may be no shipment in process, open amounts due or ongoing complaints. To solve any of those issues, please contact Customer Service.

You can choose from several most popular and safest payment options in the market, such as:

• - Prepayment (by bank or postal transfer)
• - Credit card
• - PayPal
• - MobilePay
• - Apple Pay
• - Google Pay
• - Klarna

To learn more about our payment options, please go here: Payments.

We are currently working on including this service in our offering, but it is not yet available.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the last step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you forgot to apply it in the checkout and already placed your order, please contact our Customer Service at +45 89 88 10 86 or [email protected]

If you're shown the following message at the checkout: "Option not available. Unfortunately, this option is not available. Please choose a different payment method." It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call them directly. You can find their contact details here.

Please contact our customer service team directly at +45 89 88 10 86 or [email protected]. Our team will make the necessary changes to your order for you. To speed up the process, please have your order number ready.

If your payment does not go through, please make sure that:

• - There are no technical errors with the payment method you are trying to use
• - That you have sufficient funds to make the purchase
• - That your personal data (name, payment address, country) matches the details on your card
• - That you have entered the correct CVC number
• - That your card has not expired
• - That you don't use an anonymous proxy to access the internet

If the payment still doesn't go through, contact your bank or payment provider to get more information about why your payment was declined.

You can sign up for our newsletter and receive the latest offers, discounts and inspiration here. You can also sign up by scrolling down to the centre of our main page, filling in your email address and clicking "Subscribe". You need to confirm your subscription by clicking "Confirm" in the email you receive from us.

Unfortunately, we are unable to change any elements of the design of our products. However, most of our products are available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months. When you order, we give you the option of an extended warranty for an additional 36 months. This service protects you well against unpredictable repair costs. In the event that a material or manufacturing defect occurs during the warranty period, we will provide you with a suitable solution.

The warranty does not cover normal wear and tear and damage caused by improper use of the product.

You can read more about our warranty policy here.

In order to offer our customers the most competitive prices, we have decided to conduct our business exclusively online. This allows us to avoid the costs of maintaining expensive showrooms and offer our products at the most attractive prices possible.

Select the product you like and add it to your basket. If you want to purchase a 5-year warranty, select Extended Warranty + 36 months in the last step of the purchase process. This service protects you against unpredictable repair costs. If a material or manufacturing defect occurs during the warranty period, we will provide you with a suitable solution.

The warranty does not cover normal wear and tear and damage caused by improper use of the product.

Our standard warranty period is 24 months.

If you want to make sure your product is currently in stock, you can check the "Available" section on each product page under the "Add to basket" button. When you place the order, you will also receive a confirmation of availability in the "Order Confirmation" email.

We endeavour to offer the best quality of our products, but they are not recommended for commercial use.

Returns of unused items in the UK are free for up to 14 days from the date of delivery. To qualify for the free return policy, items must be returned in their original packaging. Business customers are responsible for the cost of return shipping. Bathtubs, hot tubs and jacuzzis are not eligible for free returns.

Please see full details on exceptions to free returns in our Terms and Conditions.

You can return goods for up to 365 days, with some exceptions.

Up to 14 days from the delivery date, you can return ordered items for free (with the exceptions listed below). We offer a free return and issue a full refund in the same way as your original payment. The exception for free returns for up to 14 days includes orders where the original packaging is missing and orders for bathtubs, whirlpools, hot tubs, spas and customised products. Business customers are also responsible for the cost of return shipping. In all these cases, the customer bears the transport costs.

After 14 days, the customer must cover the return costs themselves. Your refund will be issued in the form of a voucher code that can be used on beliani.dk within 360 days. After 14 days, returns of bathtubs, whirlpools, spa baths, customised products, installed or used products and items where the original packaging is missing are not accepted. Please note that returned items must be packed securely in the original packaging.

You can report an issue regarding your order from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Report a problem" button at the bottom of the page. Select the item and the reason for the complaint, describe it in a few words and submit your complaint. Our customer support team will get back to you with further instructions within 2 business days.

Alternatively, you can contact our customer support directly at +45 89 88 10 86 or [email protected]. To speed up the process, please have your order number ready.

Please provide the item numbers (printed on each carton) on the packages you have received. If possible, please send pictures of the items received and the packages they came in. Please also keep the original boxes until the case is resolved.

You can report an issue regarding your order from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Report a problem" button at the bottom of the page. Select the item and the reason for the complaint, describe it in a few words and submit your complaint. Our customer support team will get back to you with further instructions within 2 business days.

Alternatively, you can contact our customer support directly at +45 89 88 10 86 or [email protected]. To speed up the process, please have your order number ready.

You must include the signed proof of delivery (POD) (with the note "damaged" in it), item numbers (printed on each carton) of the packages you received. You should also include pictures of the goods received and the packages they came in. Use the product manual (if available) to describe the item that is damaged. Also, keep the original boxes until the matter is resolved.

You can report an issue regarding your order from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Report a problem" button at the bottom of the page. Select the item and the reason for the complaint, describe it in a few words and submit your complaint. Our customer support team will get back to you with further instructions within 2 business days.

Alternatively, you can contact our customer support directly at +45 89 88 10 86 or [email protected]. To speed up the process, please have your order number ready.

If you have received all packages but a part of the product is missing, please use the product manual (if available) to describe the missing item. Please provide the item number (printed on each carton) of the packages you have received. It is best if you send pictures of the received packages and the items you have.

Please note that your order may be split into multiple shipments, depending on availability. Please check the "Dispatch Information" email to make sure all items have been dispatched.

If you see that all items should have shipped, you can report a problem with your order from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Report a problem" button at the bottom of the page. Select the item and the reason for the complaint, describe it in a few words and submit your complaint. Our customer support will get back to you with further instructions within 2 business days.

Alternatively, you can contact our customer support directly at +45 89 88 10 86 or [email protected]. To speed up the process, please have your order number ready.

If you have received all packages, but a part of the product is missing, please use the product manual (if available) to describe the missing item.

If you are missing an entire package, please provide the item numbers (printed on each carton) of the packages you have received. It's best if you send pictures of the packages received.

You can report an issue regarding your order from your account ("My Orders" tab). This page is only visible to customers who are logged in. Once you have selected your order, you will find the "Report a problem" button at the bottom of the page. Select the item and the reason for the complaint, describe it in a few words and submit your complaint. Our customer support team will get back to you with further instructions within 2 business days.

Alternatively, you can contact our customer support directly at +45 89 88 10 86 or [email protected]. To speed up the process, please have your order number ready. It will be a great help if you state the reason for your return so that we can improve our offer to our customers.

To learn more about our returns policy, please visit Returns.

From the moment you receive confirmation from our customer service representative that the refund has been approved, it shouldn't take longer than 3-7 days.